Bizzy Bees // Crafts & Supplies

Frequently Asked Questions

Privacy

Bizzy Bees Craft & Supplies understands and shares our customers' concerns about how personal information is collected, used and shared.

This privacy policy is provided to make you generally aware of how Bizzy Bees collects, uses and manages personal information that it receives from its customers. We realise our success depends on you our customers and we want to assure you that we will always handle your personal information securely and carefully.

Bizzy Bees is committed to safeguarding your information. This means that, among other things, we will comply with all applicable Australian privacy laws (Privacy Amendment (Private Sector) Act 2001 and make our staff aware of their obligations.

Why we collect information

Bizzy Bees mainly collects personal information to enable us to provide services or deliver products to you, to complete transactions with you or on your behalf and/or to better understand your requirements and preferences.

How we collect this information

We collect information at various times during a relationship with you our customers and clients. The personal information we collect is in most cases supplied by you when you register your details, place an order or provide feedback to us.

We make every effort to ensure that personal information we collect, use or disclose is accurate.

Who do we share your information with?

We will often need to pass personal details such as your name and address to companies who perform parts of our service delivery. This includes organisations such as Australia Post, mail houses and third party fulfillment contractors. We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent.

Protection of your personal information

We do not share, sell or rent any identifiable personal information about you to any third party without your express permission.

Security

We take all reasonable steps to ensure the security and privacy of your information. We take reasonable measures so that your personal information is protected from unauthorised access and misuse.

Only specific employees in our customer service, marketing and IT areas have access to our customers personal information, and this access is subject to strict controls and procedures.

What are cookies and how do they work?

A cookie is a small amount of information sent from a web server to your computer. This information does not personally identify you, but it does tell if you select product and put it in your shopping basket, but do not complete the transaction. However, we do not know your personal identity, unless you have previously registered with us. Any web generated order you send to us is encoded with Secure Sockets Layer (SSL) encryption technology. The encryption process automatically encrypts, or scrambles all of your information when you send it to us. Even if someone tried to access your information they would be unable to decode it.

Other sites

Bizzy Bees is not responsible for the privacy practices of sites that are linked to our website via hyperlinks, banner advertising or otherwise. Please take care at all times to check whose site you are visiting.

Your rights of access to personal information we hold about you

You can ask us to provide you with access to personal information we hold about you (including for the purpose of advising us of any inaccuracies). We will comply with any such request to the extent required by the Privacy Act. There is no fee for making such a request or for providing access to your personal information. We will endeavour to respond to your request within 14 days.

Legal

From time to time and in line with customer expectations and legislative changes, our privacy policies and procedures will be reviewed and, if appropriate, updated.

Shipping and Returns

Australia Post is our preferred carrier due to cost.
Pickup is available, select this option at the checkout.

All orders will be sent out to you at the earliest possible time, but please be aware that some unforeseen delays can occur. Delivery charges are generally actual cost except which bulky item or remote locations are involved in which the charges may be increased.

Claims for goods lost or damaged in transit must be lodged in writing and/or telephone within Seven (7) Days of receipt of goods. Goods are not returnable for credit unless by prior arrangement. Goods are not returnable if you change your mind about quantities or general product.

Transactions

All transactions are in Australian dollars.